ORDERING & PAYMENT
Shopping at Tallgrass Publishrs, LLC is simple, safe and secure. We value your privacy and will never share or sell your information to third parties.

ORDER ONLINE
Browse our catalog online and purchase our products, hands-on, or online training courses online using our secure server. If you have any questions email us at info@animalacupressure.com.

ONLINE ACCOUNT REGISTRATION
Why would you want to register? Registering online makes your shopping experience quicker and easier. Your billing and shipping information is securely stored with us so you don't need to enter it every time you place an order. You will also be able to access your account, check the status of your orders, and your ordering history. Just click on the "My Account" link to get started.

ORDER BY PHONE We will be delighted to help you place an order by phone during our regular business hours: Monday - Friday 9:00 am to 5:00 pm (Mountain Time). Or leave us a message at your convenience: Toll Free 888-841-7211.

ORDER CONFIRMATION You will receive a confirmation of your order at the conclusion of your order process, as well as a confirmation email, including order number and an approximate total amount to be charged.

PAYMENT OPTIONSWe accept the following methods of payment: Visa, MasterCard,Discover and American Express. Items are charged to your credit card when they ship. If an item is on back order, you will not be charged until the backordered item ships. Your freight charge will be pro-rated to the value of the shipment.

RETURNS
Due to the nature of our products, we do not have a return policy.

SALES TAXES
If you live in Colorado you will be charged 7.9% Colorado sales tax on your purchase.
Shipping & Handling
We ship products to all 50 United States. Orders generally ship within one business day via USPS. Multiple item orders will be shipped together. However, if any item is placed on backorder, items in stock may be shipped separately.

Pricing
Our prices are subject to change at any time. Unless specified otherwise, current charges for the order will only include those for products, shipping and handling, and applicable sales taxes (for shipments to locations within CO only). Despite our best efforts to keep our pricing information accurate, there may be rare occasions when our pricing is incorrect. We reserve the right to update our prices at any time. We also reserve the right to refuse orders from anyone.

Details for International Buyers
International rates for shipping vary. To determine an international shipping rate, use the shopping cart to check out with the items you want, and select the option that will notify you of shipping rates before the order is processed. 
All international orders incur a handling fee of $8.50 per package.  We find this necessary to cover the added time we spend preparing customs documents and hand-delivering packages to the postal service.  This handling process is not required of orders shipped within the U.S.
Any customs fees imposed by your country's customs office are your responsibility.  It is impossible for us to arrange for or estimate customs fees for you. We do mark all orders as books or charts and state their values, and the contents of the package are described as books or charts. 
We strongly recommend that international credit card buyers use American Express, because we are able to verify these accounts in most areas of the world.  Customers who do not have an American Express account should choose to mail in an international money order instead.  Only as a last resort should an international buyer use Visa or Mastercard - these are the most difficult types of cards for us to verify, especially to countries whose primary language is not English. We may also ask any international buyer to fax or email proof of identification.

Tallgrass Animal Acupressure Institute or Tallgrass Publishers, LLC is not responsible for pricing errors caused by system malfunction.

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